Terms of service

Welcome to देशSutram. By placing an order on our website, you agree to the following terms and conditions.

Sale of Products

देशSutram agrees to sell, and you agree to purchase, the products listed on our website as per the details shown at checkout. All products are subject to availability.

Pricing

  • All prices listed on the website are payable at the time of checkout.
  • We strive to ensure accurate pricing; however, in rare cases of error, we reserve the right to cancel or refuse an order.

Payment Terms

  • Full payment must be made at the time of purchase.
  • We accept secure payments through trusted payment gateways.
  • In case of failed payments or disputes, we reserve the right to take necessary action as per applicable laws.

Delivery

  • Delivery will be made as per our Shipping Policy.
  • All delivery timelines are indicative and may vary.
  • We ensure careful packaging of all products.

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs regulations of the destination country.
  • Most shipments are sent on a Delivery Duty Paid (DDP) basis, meaning no additional duty is typically payable at delivery.
  • In case of any customs-related requirements, customers may need to provide identification or documentation.

Product Disclaimer

  • All देशSutram products are handmade, and slight variations in weave, texture, or finish are natural and part of their uniqueness.
  • We do not guarantee uniformity as each piece is crafted individually.

Colour Disclaimer

  • Product colours may vary slightly due to:
    • Lighting during photography
    • Screen settings and display differences
    • Nature of handwoven fabrics
  • Such variations are not considered defects.

Limitation of Liability

  • देशSutram does not guarantee that products will meet specific expectations beyond what is described.
  • We are not liable for any indirect or incidental damages arising from the use of our products.

Gift Cards (if applicable)

  • Gift cards are non-refundable and cannot be cancelled once issued.
  • Once delivered, their usage is the responsibility of the recipient.

Force Majeure

देशSutram shall not be held responsible for delays or failure in delivery due to circumstances beyond our control, including:

  • Natural disasters
  • Strikes or labour issues
  • Government restrictions
  • Supply chain disruptions

Governing Law

  • These terms are governed by the laws of India.
  • Any disputes will be subject to the jurisdiction of courts.

General

  • We reserve the right to update or modify these terms at any time.
  • Continued use of the website implies acceptance of these terms.